Privacy Policy
Last updated: 4 December 2025
This Privacy Policy explains how Daves Handyman Services Ltd (“we”, “us”, “our”) collects and uses your personal data when you use our website daveshandyman.co.uk or otherwise interact with us.
Legal business name: Daves Handyman Services Ltd
Registered address: 19 Queen Street, Yaxley, Peterborough, Cambridgeshire, PE7 3JE, United Kingdom
Phone: 07917283220
Website: daveshandyman.co.uk
We operate in the United Kingdom and are subject to UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact/enquiry forms
When you contact us through the website (for example, via a contact or enquiry form), we typically collect:
Name
Email address
Phone number
The content of your message (including any information you choose to provide about the work you need)
We use this information to respond to your enquiry, provide quotes and arrange work.
Bookings, orders and work details
When you book our services or engage us to carry out work, we may collect:
Name
Email address
Phone number
Billing/invoicing address
Property address / location where the work will be carried out
Details about the work required (e.g. type of job, preferred dates/times, access information)
We use this information to schedule jobs, provide our services, communicate with you and issue invoices.
Testimonials and reviews
Our website does not currently allow public comments to be posted directly.
However, if you send us a review or testimonial (for example by email, text, social media or messaging apps), we may store it and, with your permission, publish it on our website or marketing materials. We will normally only use limited identifying information, such as your first name and general area (e.g. “John, Peterborough”).
Like most websites, when you visit daveshandyman.co.uk some technical information may be collected automatically, such as:
IP address
Browser type and version
Device type and operating system
Pages viewed and links clicked
Dates and times of access
Approximate location (based on IP address)
This information is typically collected through cookies and similar technologies. We use it to help keep the site secure and to understand how visitors use our website (for example, which pages are viewed most often).
If we use analytics or similar tools (for example, website statistics services), they may also collect and aggregate this type of data on our behalf. We do not use this information to identify you directly.
We use your personal data for the following purposes:
To read and respond to messages you send via our contact forms or other channels
To provide quotations, estimate costs and answer questions about our services
To arrange appointments and schedule jobs
To contact you about your booking (e.g. confirmations, changes, access details)
To carry out the work you have asked us to do
To issue invoices and receive payment
To maintain customer records and job history
To keep financial records for tax and accounting purposes (for example, invoices and payment records)
To comply with legal obligations, such as record-keeping requirements
To monitor the performance and security of our website
To understand which pages are most visited and how visitors use the site
To fix technical issues and improve the content and layout of the site
To store and, where appropriate, publish customer testimonials and reviews (with your permission) on our website or in our marketing materials
We do not currently operate an email newsletter or marketing mailing list. If this changes in future, we will update this policy and only send such communications in accordance with data protection law.
We rely on the following legal bases when processing your personal data:
We process your personal data when it is necessary to:
Take steps at your request before entering into a contract (for example, providing a quote)
Enter into and perform a contract with you (for example, to carry out handyman services you have booked)
This covers activities such as responding to your enquiries about work, booking appointments and completing the work you have requested.
We may process and retain certain information because we are legally required to do so, for example:
Keeping invoices and transaction records for tax and accounting purposes (typically up to six years, in line with HMRC requirements)
We may process your data where it is necessary for our legitimate interests, and where those interests are not overridden by your rights and freedoms. This may include:
Running and improving our website
Protecting our business from fraud and misuse
Handling queries, complaints or disputes
Keeping basic records of enquiries and past jobs for reference and planning
Where required by law (for example, in relation to certain types of cookies or analytics tools), we will rely on your consent instead of legitimate interests.
We do not sell your personal data. We may share your information with trusted third parties who help us run our business, including:
Website hosting and IT providers
They host our website and may have access to limited technical data (such as IP addresses and server logs) in order to keep the site running securely.
Payment providers or banks (if used for taking payments)
If we receive card payments or online payments, this will normally be handled by a third-party payment processor or by your bank. We do not store your full card details ourselves.
Professional advisers
Such as accountants, who may have access to invoicing and transaction data so they can provide professional services to us.
We may disclose your personal data if required to do so by law, or if we reasonably believe that such action is necessary to:
Comply with a legal obligation or request
Protect our rights, property or safety, or that of our customers or others
Assist in the prevention or detection of crime or fraud
If we use specific named third-party tools (for example analytics or booking software), we will ensure they handle your data in accordance with data protection law.
Some of our service providers or their servers may be located outside the UK (for example, in the EU or other countries).
Where personal data is transferred outside the UK, we will take appropriate steps to ensure it is protected, for example by:
Using countries that have been recognised as providing an adequate level of data protection; and/or
Using standard contractual clauses or other legal safeguards approved for use under UK data protection law.
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements.
In particular:
Customer / booking records:
Kept for up to 6 years after the end of the relevant tax year, to comply with tax and accounting obligations.
Enquiry form messages (where no booking is made):
Kept for as long as necessary to handle your enquiry, and normally no longer than 2 years from the last contact, unless we need to keep them for longer for legal reasons.
Technical/analytics data:
Retained in accordance with the settings of any analytics or website tools we use, or for as long as needed to operate and improve the website.
If we no longer need personal data for the purposes described above, we will either delete it or anonymise it so that you can no longer be identified.
Our website may use cookies and similar technologies to:
Make the site work properly and securely (for example, to remember basic settings)
Understand how visitors use our website (for example, which pages are most visited)
Cookies are small text files placed on your device when you visit a website.
Where non-essential cookies (such as analytics or advertising cookies) are used, we will ask for your consent via a cookie banner or similar mechanism, where required by law.
You can control cookies through:
Your browser settings (for example, blocking or deleting cookies); and
Any cookie preferences tools provided on our website (where available).
If you choose to disable cookies, some parts of the website may not function correctly.
Under UK data protection law, you have certain rights in relation to your personal data. These may include the right to:
Access your personal data and obtain a copy
Correct inaccurate or incomplete personal data
Delete your personal data in certain circumstances
Restrict the processing of your data in certain circumstances
Object to certain types of processing, including direct marketing (we do not currently carry out email marketing campaigns)
Request data portability (in some cases, to have your data provided in a structured, commonly used format)
These rights are subject to certain conditions and exceptions.
If you would like to exercise any of these rights, please contact us using the details provided on our Contact page, by phone on 07917283220, or by writing to:
Daves Handyman Services Ltd
19 Queen Street
Yaxley
Peterborough
Cambridgeshire
PE7 3JE
United Kingdom
We may need to ask you for additional information to confirm your identity before we respond.
If you have concerns about how we handle your personal data, we would encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO). Details on how to contact the ICO can be found on their website.
We take appropriate technical and organisational measures to protect your personal data, including:
Using secure connections (HTTPS/SSL) where possible on our website
Using strong passwords and access controls
Limiting access to personal data to those who need it for their role
Keeping our systems and software up to date where reasonably possible
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Our services and website are not aimed at children under 18, and we do not knowingly collect personal data from children.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can delete it where appropriate.
We may update this Privacy Policy from time to time, for example if our services or legal obligations change.
When we do so, we will:
Post the updated version on this page; and
Update the “Last updated” date at the top of the policy.
We encourage you to review this page periodically to stay informed about how we use your personal data.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details on our website, by phone on 07917283220, or by post at:
Daves Handyman Services Ltd
19 Queen Street
Yaxley
Peterborough
Cambridgeshire
PE7 3JE
United Kingdom
